Customer Engagement

Requirement: CUSTOMER SURVEY and ITT for a firm catering within a London Landmark building.

We ran a company-wide survey inviting over 500 of the firm’s employees to participate.
We analysed the survey results and managed focus groups to gather quality feedback.
We found out how the firm’s employees ate throughout the day, what they really liked and how they might consider using the catering space.
We wrote an ITT to focus caterers on agile space, reduced queue and hot food solutions.
We engaged client facilities, event and procurement teams and the company president.

An unprecedented 32% of company staff responded to our Customer Survey.
We included the survey insights in our ITT to help find the “best fit” caterer for the firm.
We proposed a new event caterer focused on agile space and improved customer engagement, who delivered an uplift in sales of 600% by the first month, post launch.